Quality Policy
LOR Hospital – Quality Policy and Commitment
Our Goal:
At LOR Hospital, our goal is to provide patients with safe, effective, and ethical medical care, always prioritizing their health and satisfaction.
Key Principles of Our Quality Policy:
1. Patient-Centered Approach
– We organize our services according to patients’ needs and expectations to ensure maximum satisfaction.
2. Continuous Improvement
– All processes are regularly analyzed, measured, and action plans are developed and implemented to continuously improve quality.
3. Compliance Commitment
– We fully comply with international standards, regulatory legal documents, and other applicable requirements.
4. Professional Staff Development
– Continuous training and development programs are conducted to enhance the knowledge and skills of medical and administrative staff.
5. Risk-Based Thinking
– Risks and opportunities affecting service quality are analyzed, and preventive measures are implemented.
6. Stakeholder Expectations
– Activities are planned and executed considering the requirements of patients, employees, government bodies, and other stakeholders.
Our Quality Commitment:
By implementing a Quality Management System in accordance with ISO 9001:2015, LOR Hospital is committed to:
• Increasing customer satisfaction,
• Continuously improving service quality,
• Fully complying with legislation and regulatory requirements,
• Applying a risk-based approach,
• Meeting the expectations of customers and stakeholders,
• Ensuring active participation of all employees in the effectiveness of the Quality Management System.
The management of LOR Hospital is fully committed to implementing this policy, continuously improving it, and ensuring it is supported by all employees.
Our Goal:
At LOR Hospital, our goal is to provide patients with safe, effective, and ethical medical care, always prioritizing their health and satisfaction.
Key Principles of Our Quality Policy:
1. Patient-Centered Approach
– We organize our services according to patients’ needs and expectations to ensure maximum satisfaction.
2. Continuous Improvement
– All processes are regularly analyzed, measured, and action plans are developed and implemented to continuously improve quality.
3. Compliance Commitment
– We fully comply with international standards, regulatory legal documents, and other applicable requirements.
4. Professional Staff Development
– Continuous training and development programs are conducted to enhance the knowledge and skills of medical and administrative staff.
5. Risk-Based Thinking
– Risks and opportunities affecting service quality are analyzed, and preventive measures are implemented.
6. Stakeholder Expectations
– Activities are planned and executed considering the requirements of patients, employees, government bodies, and other stakeholders.
Our Quality Commitment:
By implementing a Quality Management System in accordance with ISO 9001:2015, LOR Hospital is committed to:
• Increasing customer satisfaction,
• Continuously improving service quality,
• Fully complying with legislation and regulatory requirements,
• Applying a risk-based approach,
• Meeting the expectations of customers and stakeholders,
• Ensuring active participation of all employees in the effectiveness of the Quality Management System.
The management of LOR Hospital is fully committed to implementing this policy, continuously improving it, and ensuring it is supported by all employees.